Shipping & Returns

Shipping Information

Every poncho is handmade with love, care, and attention to detail. I want each piece to reach you safely and in perfect condition.

Order Processing

Each order is carefully prepared before shipping. Processing times may vary depending on order volume.

Shipping & Delivery

All orders are shipped from the United States.

Shipping costs and available delivery options are calculated at checkout. Delivery times may vary depending on your location and the shipping carrier.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information, when available.

Returns & Exchanges

I want you to love your handmade poncho as much as I love creating it!

If you're not completely satisfied with your order, please reach out through the Contact Us page so I can help.

Damaged or Incorrect Items

If your poncho arrives damaged or you receive the wrong item, please contact me with your order number and photos of the issue.

Return Requests

If you would like to request a return or exchange, please contact me for assistance. Requests are subject to the store's applicable return policy.

Contact Us

Have a question about your order, shipping, or returns?

Please visit the Contact Us page. I'm always happy to help!

Thank you for supporting my small handmade business! 🤎